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Refund Policy

Last Updated: January 15, 2025

This Refund Policy explains our policies regarding refunds, cancellations, and subscription management for Lumus services.

1. General Refund Policy

Due to the nature of digital services and the immediate delivery of spiritual guidance sessions, all purchases are generally final. However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis.

2. Subscription Services

2.1 Subscription Types

Lumus may offer various subscription plans including:

  • Monthly subscriptions
  • Quarterly subscriptions
  • Annual subscriptions
  • Premium membership tiers

2.2 Auto-Renewal

All subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged the then-current subscription rate.

2.3 Free Trial Periods

If you sign up for a free trial:

  • You will not be charged during the trial period
  • You can cancel anytime during the trial without charge
  • If not cancelled, you will be automatically charged when the trial ends
  • Trial offers are limited to one per user

3. How to Cancel Your Subscription

3.1 Cancellation Through App Store (iOS)

For subscriptions purchased through Apple App Store:

  1. Open Settings on your iOS device
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Select Lumus subscription
  5. Tap Cancel Subscription

Or visit: Apple Support - Cancel Subscriptions

3.2 Cancellation Through Google Play (Android)

For subscriptions purchased through Google Play:

  1. Open Google Play Store app
  2. Tap Menu > Subscriptions
  3. Select Lumus subscription
  4. Tap Cancel Subscription

Or visit: Google Play Help - Cancel Subscriptions

3.3 Cancellation Through Lumus App

You can also manage your subscription within the Lumus app:

  1. Open Lumus app
  2. Go to Settings or Profile
  3. Tap Subscription Management
  4. Follow the cancellation prompts

3.4 Cancellation Effective Date

When you cancel:

  • Cancellation takes effect at the end of your current billing period
  • You retain access to subscription features until the period ends
  • You will not be charged for subsequent periods
  • No partial refunds are provided for unused time in the current period

4. Credit and Package Purchases

4.1 Credit Packages

Credits or packages purchased for advisor sessions are non-refundable once purchased, except in cases of:

  • Technical errors preventing credit delivery
  • Duplicate charges due to system errors
  • Unauthorized transactions (subject to verification)

4.2 Unused Credits

Unused credits typically do not expire but check your specific package terms. Credits are non-transferable and have no cash value.

5. Refund Eligibility

5.1 Eligible Refund Situations

We may consider refunds in the following circumstances:

  • Technical issues preventing service access (verified by our team)
  • Duplicate charges or billing errors
  • Unauthorized transactions (with proper documentation)
  • Service not delivered as described (evaluated case-by-case)
  • Advisor misconduct or violation of our policies (after investigation)

5.2 Non-Eligible Refund Situations

Refunds will not be provided for:

  • Change of mind after service delivery
  • Dissatisfaction with guidance or predictions
  • Failure to cancel subscription before renewal
  • Services already consumed or used
  • Violation of our Terms of Use resulting in account suspension

6. Refund Request Process

6.1 How to Request a Refund

To request a refund:

  1. Contact our support team at [email protected]
  2. Include your account email and transaction details
  3. Explain the reason for your refund request
  4. Provide any relevant documentation or screenshots

6.2 Refund Request Timeline

Refund requests must be submitted within:

  • 48 hours for individual session issues
  • 7 days for subscription billing issues
  • 30 days for technical or service delivery problems

6.3 Review Process

Once we receive your request:

  • We will acknowledge receipt within 2 business days
  • Our team will review your case within 5-7 business days
  • You will receive a decision via email
  • If approved, refunds are processed within 10 business days

7. Refund Methods

Approved refunds will be issued to the original payment method:

  • Credit/debit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • App Store/Google Play refunds: processed through respective platforms

Processing times may vary depending on your financial institution.

8. App Store and Google Play Refunds

For purchases made through app stores, refund policies of Apple and Google apply:

8.1 Apple App Store

Request refunds directly from Apple:

8.2 Google Play Store

Request refunds through Google Play:

9. Promotional Credits and Offers

Promotional credits, free chat offers, and special discounts:

  • Have no cash value and cannot be refunded
  • May have expiration dates
  • Are non-transferable
  • Cannot be combined with other offers unless stated

10. Chargebacks

If you initiate a chargeback with your bank or credit card company:

  • Your account may be suspended pending investigation
  • We encourage contacting us first to resolve issues
  • Fraudulent chargebacks may result in account termination
  • We reserve the right to dispute unwarranted chargebacks

11. Account Termination

If we terminate your account for Terms of Use violations:

  • No refunds will be provided for remaining subscription time
  • Unused credits will be forfeited
  • Access to the platform will be permanently revoked

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of Lumus after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about refunds or to submit a refund request:

  • Email: [email protected]
  • Subject Line: "Refund Request - [Your Account Email]"
  • Address: 2847 Wilshire Boulevard, Suite 500, Los Angeles, CA 90057, United States

14. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request escalation to a senior support manager
  • Refer to the dispute resolution process in our Terms of Use
  • Contact your local consumer protection agency