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Privacy Policy

Last Updated: January 15, 2025

This Privacy Policy describes how Lumus ("we," "us," or "our") collects, uses, and shares information when you use our mobile application and services.

1. Information We Collect

1.1 Information You Provide

When you use Lumus, you may provide us with:

  • Account information (name, email address, date of birth)
  • Profile information and preferences
  • Payment information for paid services
  • Communications with advisors and support team
  • Feedback, reviews, and ratings

1.2 Automatically Collected Information

We automatically collect certain information when you use our app:

  • Device information (device type, operating system, unique identifiers)
  • Usage data (features used, time spent, interactions)
  • Log data (IP address, access times, app crashes)
  • Location data (with your permission)

2. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Connect you with spiritual advisors
  • Process payments and transactions
  • Send service-related communications
  • Improve and personalize your experience
  • Ensure security and prevent fraud
  • Comply with legal obligations
  • Analyze usage patterns and app performance

3. Information Sharing

3.1 With Advisors

When you connect with an advisor, we share necessary information to facilitate the session, including your username and conversation history with that advisor.

3.2 With Service Providers

We share information with third-party service providers who assist us with:

  • Payment processing
  • Cloud hosting and storage
  • Analytics and app performance monitoring
  • Customer support services
  • Marketing and communications

3.3 Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Lumus, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at [email protected]

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Address: 2847 Wilshire Boulevard, Suite 500, Los Angeles, CA 90057, United States

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising CCPA rights

To exercise these rights, email us at [email protected] with "California Privacy Rights" in the subject line.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.